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Job Description

We are actively looking to appoint a Branch/Yard Assistant to join our team.  If you are a flexible individual who enjoys a small team environment, likes being outdoors and can provide excellent customer service, this may be the perfect fit for you!

Your job

This role involves:

• Processing and picking customer orders accurately
• Loading and unloading of vehicles using a forklift truck
• Providing customers with product and service information, including serving on the trade counter when required
• Keeping a safe, organised and professional looking yard

Job Requirements

Required:

• Excellent customer service skills
• Literacy & Numeracy
• An understanding of Health & Safety in a work environment

We are looking for a temporary Credit Controller to join our team based in our Head Office, Longtown. If you have a passion for finance and enjoy working in a fast-paced environment, this opportunity is perfect for you! 

For this role we are looking for someone has experience in all aspects of credit control has a professional telephone manner, a high degree of accuracy, and is confident using Excel spreadsheets and outlook. 

Responsibilities and Duties:

- Solely responsible for your own ledger with an approximate ledger value of £2 million, ranging from 750 – 1000 customers per ledger.

- Expected to prioritise your own workload and contact all customers on your ledger, bringing in cash to meet your individual and team monthly targets.

- Allocate all forms of incoming payments to customer accounts accurately.

- Communicate effectively with all head office departments, branches nationwide and external bodies.

- Answer incoming calls from customers and deal with queries or pass them onto the relevant department.

- Liaise with branch/regional sales offices to rectify any invoice queries and raise credit notes according to company procedures in a timely manner.

- Make informed credit limit decisions for customers following set company procedures and carry out stop lists for overdue accounts.

- Have the capability to troubleshoot day-to-day problems, ensuring the same problem doesn’t recur in the future.

- Maintain and keep up-to-date customer credit limits with the ability to be proactive and obtain higher credit limits for key customers as needed through the company insurance provider.

- Maintain a detailed ledger and follow set company procedures to notify/escalate potential bad debts.

You must UK based with the right to work - please do not apply from abroad, this is not a role that can be sponsored.

This is a very varied role where you can get really stuck in and influence what we’re doing, both technically and commercially.  At JDP you’ll be joining a professional and friendly team who are quite frankly drainage geeks.  If that’s right up your street then read on…

To be successful in this role you’ll need to answer ‘yes’ to:

1. Are you a Civil Engineer who’s switched on by supporting sales teams with product knowledge, particularly when they in turn are supporting a customer’s on-site? 
2. Have you spent your career in construction, with a particular focus in civils drainage?
3. Do you have an in-depth working knowledge of Design and Construction Guidance & Building Regs Part H?

If any of your answers were ‘no’ then this definitely isn’t the role for you!  If you’re still with us then we’d love to tell you more. 

You’ll have strong links to our Technical and Business Development teams, supporting on in-house design projects and the structural design of our own product range.  You’ll lead on understanding changes to legislation and how this will impact our business through products and services. 

Providing fantastic customer service is vital to JDP and joining the Sales team on joint customer visits will be important.  If there is an issue at site it will be your responsibility to reach a technical resolution that is agreeable to us as a manufacturer and ensures the customer has a satisfactory plan.  You will need a proven track record in dispute resolution and root cause analysis.

We’ll ask you to lead product development projects that help expand our in-house product portfolio.  You’ll manage projects from start to finish, including the technical aspects of new product launches or manufacturing location changes – ensuring all aspects of the product meet UK requirements.

We are looking for the right person to support our business and we are therefore open to discuss where you are based and hybrid working.  You just need to have a driving licence.  The role comes with a company car and a competitive benefits package.  If you’d like an informal chat about the role then just let us know.

• Flexible / Hybrid working following successful probation period.

A Category Buyer will manage many aspects of the procurement and supply chain process including compliance, quality, specifications, delivery and price. Relationships with suppliers and product range management will be a key part of their duties in order to successfully manage a group or category of products for JDP from cradle to grave.

They will be responsible for cooperating with stakeholders to provide a coherent sourcing, pricing and promotion mix of a product category to maximise customer appeal, as guiding by JDPs strategic aims.

The goal is to increase sales and profitability of the business and drive sustainable growth through optimising opportunities in sourcing and selling products that meet customer needs and align with JDP’s strategic aims.

An excellent category buyer must have experience in managing supplier relationships and the civils and drainage environment. In this particular role the ability to work with stakeholders to link supplier products and customer needs to optimise opportunities is crucial, for which an appropriate amount of travel will be required.

Key duties and responsibilities

• Manage master data for suppliers, products and purchasing within a category.
• Produce and review purchasing forecasts in line with annual budgets and market information.
• Work with internal and external stakeholders to identify opportunities for buying, sales and margin improvements.
• Contribute to long-term development strategies for product categories through all JDP customer segments and channels.
• Carry out range reviews to identify the best suppliers for our product requirements and negotiate the best deal.
• Build trusting relationships with suppliers to achieve better pricing and quality of service based on JDP being the best route to market for their products.
• Manage supplier information and required documentation for compliance, quality and specifications, to ensure smooth trading.
• Develop exit strategies with stakeholders for unsuccessful products and work with inventory to keep provisioned stock in line with budgets.
• Contribute to range strategies for the products within the category, including what will be stocked where and in what quantities.
• Work with stakeholders to build merchandising plans for products.
• Work with Category Manager and marketing teams to develop promotional campaigns for a product category.
• Make forecasts for product demand to ensure the sustainability of inventory.
• Assume responsibility for overseeing budget development and revenue for category.